Privacy Policy

1. Introduction

Santhai ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register an account.
• Profile Information: Business name/nick name, profile picture, and other details you choose to provide.
• Transaction Data: Purchase history, order details, shipping addresses, and payment information.
• Product Listings: Information you provide when listing products for sale, including descriptions, images, pricing, and location.
• Communications: Messages exchanged between buyers and sellers through our platform.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data.
• Location Data: City, state, country, and precise coordinates (latitude/longitude) you provide for store locations, product listings, and ad targeting.
• Subscription Information: Seller subscription plan details, billing information, and payment history for subscription services.
• Store Information: Physical store locations, operating hours, pickup availability, and custom subdomains assigned to seller storefronts.
• Payment Methods: Information about your preferred payment methods including credit/debit cards, PayPal, Zelle account details, Apple Pay, and Cash on Delivery preferences.
• Custom Templates: Product customization templates you create as a seller, including field configurations and pricing adjustments.
• Real-Time Activity: Order status updates, live queue positions, and real-time notifications sent through WebSocket connections.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process transactions and send related notifications
• Manage seller subscription plans and process recurring payments
• Calculate distances between buyers and store locations for pickup options
• Facilitate communication between buyers and sellers
• Display relevant ads and promotions based on your location
• Process payments through various methods including Zelle, Apple Pay, and traditional payment processors
• Provide real-time order updates and notifications through WebSocket connections
• Enable custom product configurations using seller-created templates
• Assign and manage custom subdomains for seller storefronts
• Improve and personalise your experience on the platform
• Send you important updates, security alerts, and support messages
• Detect, prevent, and address fraud or other illegal activities
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, keep you signed in, and understand how you interact with our services. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of the platform.

We also use WebSocket connections for real-time features such as live order updates and notifications. These connections maintain a persistent connection between your device and our servers while you're actively using real-time features.

5. Sharing of Information

We may share your information in the following circumstances:

• With Sellers/Buyers: Your name and shipping address are shared with sellers to fulfil orders. Seller business names/nick names and contact details are visible to buyers.
• Service Providers: We may share data with third-party providers who assist us with payment processing (Stripe for card payments, Apple Pay, Zelle for direct transfers), email delivery, hosting, real-time messaging infrastructure, and analytics.
• Subscription Management: Your subscription status and billing details are shared with our payment processor to manage recurring charges for seller subscription plans.
• Store Locations: Physical store addresses and coordinates may be publicly visible to help customers locate pickup points and calculate distances.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted password storage, secure HTTPS connections, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request transfer of your data in a structured, machine-readable format.
• Objection: Object to certain processing of your data, such as direct marketing.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our platform may contain links to third-party websites, including advertiser sites and external product pages. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Santhai is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on the platform. Your continued use of Santhai after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@santhai.online.